Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Account Information

• Email address and name (via Clerk authentication)
• Profile photo (optional)
• Location (city/state for vet recommendations)
• Subscription and payment information (via Stripe)

Pet Information

• Pet profiles: name, breed, age, weight, microchip ID
• Medical records: vaccinations, medications, diagnoses, appointments
• Uploaded documents: vet records, lab results, prescriptions
• Health tracking: weight history, medication schedules

Usage Information

• Features used and interaction patterns
• Device information and browser type
• IP address and approximate location
• Shared record access logs

2. How We Use Your Information

To Provide Our Service

• Store and organize pet health records
• Process documents with OCR technology
• Send medication and vaccination reminders
• Generate secure sharing links

To Improve Our Service

• Analyze usage patterns to enhance features
• Debug issues and improve performance
• Develop new features based on user needs

3. Anonymized Data Usage

What We May Analyze (Anonymized Only)

• Vaccination compliance rates by region
• Common health conditions by breed
• Medication effectiveness patterns
• Seasonal health trends
• Average veterinary visit frequencies

Who May Receive Anonymized Insights

• Veterinary research institutions
• Pet health insurance companies (aggregate trends only)
• Public health organizations
• Pet food and pharmaceutical companies (for product development)

Opting Out

You can opt out of having your pet's data included in anonymized research at any time from your account settings. This will not affect your service.

4. Data Storage & Security

• Data encrypted at rest and in transit (TLS 1.3+)
• Stored on secure Vercel Blob Storage with signed URLs
• Database hosted on Neon PostgreSQL with automatic backups
• Access controls and audit logging for all data access
• Regular security audits and penetration testing

5. Data Sharing

We Never Sell Your Personal Data

We will never sell, rent, or trade your personal information.

When We Share Information

• With your consent: Via time-boxed sharing links you create
• Service providers: Stripe (payments), Vercel (hosting), Google Cloud (OCR)
• Legal requirements: If required by law or court order
• Anonymized only: Aggregate insights with personal data removed

6. Your Rights

You Can Always:

• Access all your pet's data
• Correct or update information
• Export your data in standard formats
• Delete your account and all associated data
• Opt out of anonymized research
• Revoke sharing links at any time

GDPR Rights (EU Residents)

• Right to be informed about data processing
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale (we never sell)
• Right to non-discrimination

7. Children's Privacy

Wagabond Pets is not intended for children under 13. We do not knowingly collect personal information from children. Pet profiles managed by minors should be supervised by a parent or guardian.

8. Data Retention

• Active accounts: Data retained while account is active
• After deletion: Personal data deleted within 30 days
• Anonymized data: May be retained indefinitely for research
• Legal holds: Data may be retained if required by law

9. International Data Transfers

Your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers.

10. Changes to This Policy

We may update this policy periodically. We'll notify you of significant changes via email or in-app notification.

11. Contact Us

For privacy concerns or data requests:

• Email: privacy@wagabondpets.com
• Data Protection Officer: dpo@wagabondpets.com
• Mail: Wagabond Pets, Privacy Team, [Address]