Your Data Rights
You have complete control over your personal and pet data
Your Data, Your Control
Export, correct, or delete your data anytime. Opt out of research programs. We respect your choices.
1. Your Universal Rights
Regardless of your location, you have these rights:
- Access: View all data we have about you and your pets
- Correction: Fix any inaccurate information
- Deletion: Remove your account and all associated data
- Portability: Export your data in standard formats (JSON, PDF)
- Opt-out: Exclude your data from anonymized research
- Transparency: Know exactly how your data is used
2. Regional Rights
European Union (GDPR)
Additional EU Rights:
- • Right to restrict processing
- • Right to object to processing
- • Right to withdraw consent
- • Right to lodge a complaint with supervisory authority
- • Protection against automated decision-making
California (CCPA/CPRA)
California Resident Rights:
- • Right to know what personal information is collected
- • Right to know if information is sold or disclosed (we never sell)
- • Right to opt-out of sale (not applicable - we never sell)
- • Right to non-discrimination for exercising rights
- • Right to limit use of sensitive personal information
3. How to Exercise Your Rights
From Your Account Dashboard
- View Data: Dashboard → Settings → Privacy → View My Data
- Export Data: Dashboard → Settings → Privacy → Export Data
- Delete Account: Dashboard → Settings → Account → Delete Account
- Opt-out Research: Dashboard → Settings → Privacy → Research Settings
By Email Request
Send requests to privacy@wagabondpets.com with:
- Your account email address
- Specific request (access, correction, deletion, etc.)
- Any relevant details
We'll respond within 30 days (or 45 days for complex requests with notice)
4. Data Deletion Process
Account Deletion Timeline:
- Immediate: Account deactivated, access revoked
- 24 hours: Personal data queued for deletion
- 7 days: Grace period for accidental deletion
- 30 days: All personal data permanently deleted
- Retained: Anonymized aggregate data only
What Gets Deleted
- ✓ Your account information
- ✓ All pet profiles and photos
- ✓ Medical records and documents
- ✓ Usage history and preferences
- ✓ Payment information
What May Be Retained
- • Anonymized, aggregated statistics
- • Records required by law (tax records, disputes)
- • Backup data (deleted within 90 days)
5. Data Portability
Export Formats Available
- JSON: Machine-readable format with all data
- PDF: Human-readable reports for each pet
- ZIP: Original uploaded documents
- CSV: Spreadsheet format for records
What's Included in Export
- Pet profiles and information
- Medical records and history
- Vaccination schedules
- Medication logs
- Uploaded documents
- Share history and access logs
6. Opting Out of Research
Research Participation:
By default, anonymized pet health data may contribute to veterinary research. You can opt out anytime without affecting your service.
To opt out:
- 1. Go to Settings → Privacy
- 2. Toggle "Contribute to Research" to OFF
- 3. Changes apply immediately
7. Data Correction
If you find inaccurate information:
- Most data can be edited directly in your dashboard
- For locked historical records, contact support
- OCR corrections can be made on individual records
8. Response Times
- Access requests: 15 days
- Deletion requests: 30 days
- Portability requests: 30 days
- Complex requests: 45 days with notice
9. Verification Process
To protect your privacy, we verify identity for sensitive requests:
- Email verification for logged-in users
- Additional verification for deletion requests
- Security questions for account recovery
10. Complaints and Appeals
Internal Appeals
If you're unsatisfied with our response:
- Email: dpo@wagabondpets.com
- Include original request reference
- Explain your concerns
Regulatory Authorities
You may also contact:
- EU: Your local Data Protection Authority
- UK: Information Commissioner's Office (ICO)
- California: California Privacy Protection Agency
11. Contact Our Data Protection Team
- Email: privacy@wagabondpets.com
- Data Protection Officer: dpo@wagabondpets.com
- Mail: Wagabond Pets, Data Protection Team, [Address]
Quick Actions
- ✓ Export your data anytime from Settings
- ✓ Delete your account with 7-day grace period
- ✓ Opt out of research in Privacy Settings
- ✓ Email privacy@wagabondpets.com for any requests